Refund Policy

1. Our Commitment to Your Satisfaction

At TUMCHU JI, we are committed to providing you with high-quality products that bring comfort and beauty to your home. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as seamless as possible.

2. Eligibility for Returns

2.1 Returnable Items

To be eligible for a return, items must meet the following conditions:

• Item must be unused and in the same condition that you received it
• Item must be in the original packaging with all tags attached
• Return must be initiated within 30 days of delivery
• Item must not show any signs of wear, washing, or alteration

2.2 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Items marked as "Final Sale" or purchased during clearance events
• Customized or personalized products
• Items damaged due to misuse or improper care
• Products without original tags or packaging

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer service team via email at support@tumchujicorp.com within 30 days of delivery
• Provide your order number and reason for return
• Wait for our team to send you return authorization and shipping instructions
• Pack the item securely in its original packaging
• Ship the item back to us using the provided return label or your preferred carrier

3.2 Return Shipping

Return shipping costs are handled as follows:

• Defective or Incorrect Items: We cover all return shipping costs and will send you a prepaid return label
• Change of Mind: Customer is responsible for return shipping costs unless the order qualifies for free returns
• International Returns: Customer is responsible for all return shipping costs and any applicable customs fees

4. Refund Processing

4.1 Inspection and Approval

Once we receive your return, our team will inspect the item within 3-5 business days. We will notify you via email once the inspection is complete.

4.2 Refund Timeline

If your return is approved, your refund will be processed according to the following timeline:

• Credit/Debit Cards: 5-10 business days after approval
• PayPal: 3-5 business days after approval
• Cryptocurrency: 1-3 business days after approval

Please note that your bank or payment provider may take additional time to post the refund to your account.

4.3 Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use or wear
• Items returned more than 30 days after delivery
• Items missing original packaging or tags (subject to 20% restocking fee)

5. Exchanges

We offer exchanges for items of equal or lesser value. If you would like to exchange an item for a different color, size, or style, please follow the return process and place a new order for the desired item.

If the new item costs more than the returned item, you will be charged the difference. If it costs less, the difference will be refunded to your original payment method.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will:

• Provide a full refund or replacement at no additional cost
• Cover all return shipping expenses
• Expedite the replacement shipment if available

Please inspect your items upon delivery and report any issues within 48 hours to ensure the fastest resolution.

7. Sale and Promotional Items

Items purchased during sales or with promotional discounts are eligible for return under the same conditions as regular-priced items, unless explicitly marked as "Final Sale."

Refunds for discounted items will be issued for the amount paid, not the original price.

8. Gift Returns

If you received an item as a gift and would like to return it:

• Contact us with the order number or gift receipt
• We will issue store credit for the full value of the item
• Store credit can be used for future purchases with no expiration date

9. Questions and Support

If you have any questions about our Refund Policy or need assistance with a return, our customer service team is here to help.