Shipping Terms

1. Shipping Overview

At TUMCHU JI, we are committed to delivering your order quickly and safely. We partner with trusted shipping carriers to ensure your products arrive in perfect condition. This page outlines our shipping policies, costs, and delivery timeframes.

2. Domestic Shipping (United States)

2.1 Shipping Methods and Costs

Shipping Method	Delivery Time	Cost
Standard Shipping	5-7 business days	$8.95 (Free over $100)
Expedited Shipping	3-4 business days	$15.95
Express Shipping	2-3 business days	$24.95
Overnight Shipping	1 business day	$39.95

2.2 Processing Time

Orders are typically processed within 1-2 business days. During peak seasons (holidays, promotional events), processing may take up to 3-4 business days. You will receive an email confirmation once your order has shipped.

2.3 Shipping Restrictions

We currently ship to all 50 states, including Alaska and Hawaii. Additional shipping charges may apply to Alaska, Hawaii, and US territories. Please note:

• We do not ship to PO Boxes for expedited or express shipping
• Standard shipping to Alaska and Hawaii may take 10-14 business days
• APO/FPO addresses are supported for standard shipping only

3. International Shipping

3.1 Available Countries

We ship to select international destinations. Shipping rates and delivery times vary by location. International orders are shipped via USPS, DHL, or FedEx International.

3.2 International Shipping Costs

Region	Delivery Time	Starting Cost
Canada	7-14 business days	$18.95
Europe (UK, EU)	10-21 business days	$29.95
Australia & New Zealand	14-28 business days	$35.95
Asia (Japan, Korea, Singapore)	10-21 business days	$32.95
Rest of World	15-30 business days	Calculated at checkout

3.3 Customs and Duties

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs.

Customs processing times vary by country and may cause delays beyond our estimated delivery timeframes. We are not responsible for delays caused by customs clearance.

3.4 International Restrictions

Some countries have restrictions on textile imports. We cannot ship to countries with active trade restrictions or embargoes. If your order cannot be delivered due to customs issues, you will be responsible for return shipping costs.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment by:

• Clicking the tracking link in your shipment confirmation email
• Logging into your TUMCHU JI account and viewing your order history
• Visiting the carrier's website directly and entering your tracking number

Please allow 24-48 hours for tracking information to be updated after your order ships.

5. Delivery Issues

5.1 Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please:

• Check with neighbors or building management
• Look for delivery notices or alternative delivery locations
• Contact the shipping carrier directly within 48 hours
• Contact our customer service team if the package cannot be located

We are not responsible for packages stolen after confirmed delivery. We recommend selecting a secure delivery location or requiring a signature upon delivery for high-value orders.

5.2 Damaged Shipments

If your order arrives damaged, please:

• Take photos of the damaged packaging and product
• Do not discard the packaging
• Contact us within 48 hours of delivery with photos and your order number
• We will arrange a replacement or refund

5.3 Incorrect Address

Please ensure your shipping address is correct before completing your order. If you realize you entered an incorrect address:

• Contact us immediately if the order has not yet shipped
• We can update the address at no additional charge before shipment
• Once shipped, address changes must be made through the carrier and may incur fees

We are not responsible for orders delivered to incorrect addresses provided by the customer.

5.4 Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

• Severe weather conditions
• Natural disasters
• Carrier disruptions or strikes
• Peak holiday seasons
• Customs processing (international orders)

We are not responsible for delays beyond our control. If your order is significantly delayed, please contact our customer service team for assistance.

6. Signature Requirements

For your protection, high-value orders (over $250) require a signature upon delivery. This helps prevent theft and ensures the package is received by the intended recipient.

If you will not be available to sign for the package, you can:

• Provide delivery instructions to the carrier (e.g., leave with a neighbor)
• Arrange for pickup at a carrier facility
• Reschedule delivery for a more convenient time

7. Shipping Insurance

All domestic orders are automatically insured up to $100 at no additional cost. For international orders or orders exceeding $100, we recommend purchasing additional shipping insurance.

Insurance protects your order against loss or damage during transit. The cost of insurance is calculated based on the order value and destination.

8. Special Shipping Requests

We accommodate special shipping requests whenever possible, including:

• Gift wrapping and personalized messages
• Shipping to multiple addresses from a single order
• Scheduled delivery dates
• Saturday delivery (additional fees may apply)

Please contact our customer service team to discuss special shipping needs before placing your order.

9. Shipping Policy Updates

We reserve the right to modify our shipping policies, rates, and delivery timeframes at any time. Changes will be posted on this page with an updated "Last Updated" date.

Shipping costs and delivery times at the time of purchase will apply to your order, even if policies change afterward.

10. Questions About Shipping

If you have questions about shipping costs, delivery times, or your specific order, our customer service team is here to help.